Help Center

Find answers to common questions and get help using Scan2Print.

Quick Start Guide

📱 For Users - Printing Documents

  1. 1. Find a nearby print shop with a Scan2Print QR code
  2. 2. Open your phone's camera and scan the QR code
  3. 3. Select and upload your documents
  4. 4. Wait for the "ready for pickup" notification
  5. 5. Collect your printed documents and confirm receipt
Try It Now

🏪 For Shop Owners

  1. 1. Register your print shop account
  2. 2. Set up your shop details and hours
  3. 3. Generate and display your QR code
  4. 4. Receive document notifications in your inbox
  5. 5. Print documents and mark as completed
Register Shop

Frequently Asked Questions

General Questions

How does Scan2Print work?

Scan2Print connects you to local print shops via QR codes. Simply scan a shop's QR code, upload your documents, and they'll be printed for you to collect.

Do I need to install an app?

No! Scan2Print works entirely through your web browser. Just scan the QR code with your phone's camera.

Is my data secure?

Yes. All documents are encrypted during transfer and automatically deleted after printing confirmation. We never store your files permanently.

Document Upload

What file types are supported?

We support PDF, Word documents, PowerPoint presentations, Excel spreadsheets, images (JPG, PNG), and 20+ other common file formats.

What's the maximum file size?

Individual files can be up to 100MB. For larger files, our resumable upload technology ensures reliable transfer even with slower connections.

Can I upload multiple documents at once?

Yes! You can select and upload multiple files in a single batch for efficient printing.

Printing & Pricing

How much does printing cost?

Printing prices are set by individual print shops. You'll see the exact cost before confirming your print job.

How long does printing take?

Most documents print within 5-15 minutes. You'll receive a notification when your documents are ready for collection.

What if there's a problem with my print job?

Contact the print shop directly for immediate assistance. For platform issues, use our support contact below.

For Print Shop Owners

How do I join the Scan2Print network?

Register your shop account, verify your business details, and you'll receive your unique QR code to display for customers.

How do I receive notifications?

New print jobs appear instantly in your Gmail-like dashboard. You can also enable email and browser notifications.

How do I set my printing prices?

Use your shop dashboard to set prices for different paper sizes, colors, and document types. Customers see prices upfront.

Troubleshooting

Common Issues

QR code won't scan

  • • Make sure you have good lighting
  • • Clean your camera lens
  • • Try holding your phone steady for a few seconds
  • • Ensure the QR code isn't damaged or obscured

Upload is taking too long

  • • Check your internet connection
  • • Large files may take longer - uploads will resume if interrupted
  • • Close other apps that might be using bandwidth

Document didn't print correctly

  • • Contact the print shop directly for reprints
  • • Check if the original document format is supported
  • • Consider converting complex documents to PDF first

Best Practices

For best results:

  • • Use PDF format for important documents
  • • Check document formatting before uploading
  • • Ensure text is readable and not too small
  • • Use standard paper sizes when possible

Privacy tips:

  • • Don't upload highly sensitive documents
  • • Confirm receipt promptly to trigger auto-deletion
  • • Use secure networks when uploading

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

support@scan2print.com

Response within 24 hours

Live Chat

Available on our website

Mon-Fri 9AM-6PM EST

Video Guides

Step-by-step tutorials

Coming soon